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Current Cable Internet Outages

Outage Report - Last updated   

If you are experiencing an issue that is not listed below, please reach out to us through our TekSavvy Help page and submit a request. Please include your account information so we can troubleshoot your connection and diagnose your issue. TekSavvy can also be reached directly at 1-877-779-1575.

Please note that as TekSavvy deals with multiple vendors and has limited visibility into their networks, we are not always able to provide an ETR (estimated time of repair) and may not have much detail on the cause of these issues. Any information we do receive will be posted here.

New developing issues:

  • None at this time.

Current service interruptions:

Reported on 12/23/2016 2:35 PM
Location impacted: Hawkesbury, ON (K6A3E3 area) 
Symptoms: Peak Time Slow Speeds 
Estimated time of repair: July 2017
 
Reported on 12/26/2016 8:40 AM
Location impacted: Belleville, ON (K8P3S9 area)
Symptoms: Slow Speeds/High Latency
Estimated time of repair: May 2017 
     
Reported on 2/28/2017 3:00 PM
Location impacted: Harrow, ON (N0R1G0 area)  
Symptoms: Peak Time Slow Speeds
Estimated time of repair: May 2017
    
Reported on 3/25/2017 9:30 PM
Location impacted: Kingsville, ON (N9Y2Z3 area)
Symptoms: Peak Time Slow Speeds
Estimated time of repair: None at this time   
   
Reported on 3/28/2017 3:00 PM
Location impacted: Smith Falls, ON (K7A2Z4 area)   
Symptoms: Peak Time Slow Speeds
Estimated time of repair: None at this time      
 
Reported on 3/29/2017 5:25 PM
Location impacted: Leamington, ON (N8H5J8 area)
Symptoms: Peak Time Slow Speeds
Estimated time of repair: None at this time.
 
Reported on 4/05/2017 6:00 AM
Location impacted: Cornwall, ON (K6H5B9 area)   
Symptoms: Peak Time Slow Speeds
Estimated time of repair: June 2017  
 
Reported on 4/21/2017 2:40 PM
Location impacted: Lincoln, ON (L0R2C0 area)
Symptoms: Peak Time Slow Speeds/High Latency
Estimated time of repair: August 2017
     
Reported on 4/21/2017 12:15 PM
Location impacted: North Bay, ON (P1A4L3 area)
Symptoms: Peak Time Slow Speeds
Estimated time of repair: August 2017
 
Reported on 4/24/2017 8:00 AM
Location impacted: Elora, ON (N0B1S0 area)
Symptoms: Peak Time Slow Speeds
Estimated time of repair: August 2017
 
Reported on 4/26/2017 3:00 AM
Location impacted: Hamilton, On (L8S1W8 area)
Symptoms: Peak Time Slow Speeds
Estimated time of repair: None at this time.
 
Reported on 4/13/2017 9:00 AM
Location impacted: Jordan Station, ON (L0R1S0 area)
Symptoms: Peak Time Slow Speeds
Estimated time of repair: August 2017 
 
Reported on 5/4/2017 9:00 PM
Location impacted: Port Hope, ON (L1A3V5 area)
Symptoms: Peak Time Slow Speeds
Estimated time of repair: None at this time
 
Reported on 5/6/2017 2:05 PM
Location impacted: St. Catharines, ON (L2P2K4 area)
Symptoms: Peak Time Slow Speeds
Estimated time of repair: July 2017
 
Reported on 5/8/2017 1:00 PM
Location impacted: Chatham, ON (N7M5Z9 area)
Symptoms: Peak Time Slow Speeds
Estimated time of repair: None at this time
      
Reported on 5/26/2017 2:00 PM
Location impacted: Norval, ON (L0P1K0 / Guelph Street area)
Symptoms: RF Outage
Estimated time of repair: None at this time
 
Reported on 5/27/2017 2:10 PM
Location impacted: Montreal, QC (H4A1C4 area)
Symptoms: RF Outage
Estimated time of repair: None at this time
 
Reported on 5/27/2017 6:00 PM
Location impacted: Toronto, ON (Bloor St W @ Salem Ave)
Symptoms: RF Outage
Estimated time of repair: None at this time
  
 
Service interruptions resolved within the last 24 hours: 
  
Reported on 5/26/2017 2:00 PM
Location impacted: Laval, QC (H7A0A7 area)
Symptoms: RF Outage
Estimated time of repair: Confirmed Resolved 5/27/2017 10:40 AM
 
Reported on 5/25/2017 6:30 PM
Location impacted: Toronto, ON (Dupont St @ Bathurst St)
Symptoms: RF Outage 
Estimated time of repair: Confirmed Resolved 5/27/2017 10:50 AM
 
Reported on 5/25/2017 10:30 PM
Location impacted: Toronto, ON (Keele St @ Annette St)
Symptoms: RF Outage
Estimated time of repair: Confirmed Resolved 5/27/2017 11:00 AM
 
 
Still experiencing issues after an outage has been confirmed resolved?

If you are still experiencing issues after a previous outage has been resolved, please unplug your equipment for 15 minutes and re-plug it. If this does not bring you back online, please reach out to us through our TekSavvy Help page and submit a request. Please include your account information so we can troubleshoot your connection and diagnose your issue. TekSavvy can also be reached directly at 1-877-779-1575.

Thank you,

TekSavvy Team 

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