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Current Cable Internet Outages

 Outage Report - Last updated      

If you are experiencing an issue that is not listed below, please reach out to us through our TekSavvy Help page and submit a request. Please include your account information so we can troubleshoot your connection and diagnose your issue. TekSavvy can also be reached directly at 1-877-779-1575.  

Please note that as TekSavvy deals with multiple vendors and has limited visibility into their networks, we are not always able to provide an ETR (estimated time of repair) and may not have much detail on the cause of these issues. Any information we do receive will be posted here.
      
New developing issues:                

  • None at this time.       

Current service interruptions:       

Reported on 12/23/2016 2:35 PM     
Location impacted: Hawkesbury, ON (K6A3E3 area)    
Symptoms: Peak Time Slow Speeds
Estimated time of repair: July 2017  
 
Reported on 12/26/2016 8:40 AM 
Location impacted: Belleville, ON (K8P3S9 area)
Symptoms: Slow Speeds/High Latency
Estimated time of repair: No ETR
      
Reported on 2/28/2017 3:00 PM
Location impacted: Harrow, ON (N0R1G0 area)  
Symptoms: Peak Time Slow Speeds
Estimated time of repair: May 2017 
   
Reported on 3/28/2017 3:00 PM
Location impacted: Smith Falls, ON (K7A2Z4 area)   
Symptoms: Peak Time Slow Speeds
Estimated time of repair: None at this time  
  
Reported on 4/05/2017 6:00 AM
Location impacted: Cornwall, ON (K6H5B9 area)   
Symptoms: Peak Time Slow Speeds
Estimated time of repair: June 2017  
 
Reported on 4/21/2017 2:40 PM
Location impacted: Lincoln, ON (L0R2C0 area)
Symptoms: Peak Time Slow Speeds/High Latency
Estimated time of repair: August 2017
     
Reported on 4/21/2017 12:15 PM
Location impacted: North Bay, ON (P1A4L3 area)
Symptoms: Peak Time Slow Speeds
Estimated time of repair: August 2017
 
Reported on 4/24/2017 8:00 AM
Location impacted: Elora, ON (N0B1S0 area)
Symptoms: Peak Time Slow Speeds
Estimated time of repair: August 2017
 
Reported on 4/26/2017 3:00 AM
Location impacted: Hamilton, On (L8S1W8 area)
Symptoms: Peak Time Slow Speeds
Estimated time of repair: None at this time.
 
Reported on 4/13/2017 9:00 AM
Location impacted: Jordan Station, ON (L0R1S0 area)
Symptoms: Peak Time Slow Speeds
Estimated time of repair: August 2017 
 
Reported on 5/4/2017 9:00 PM
Location impacted: Port Hope, ON (L1A3V5 area)
Symptoms: Peak Time Slow Speeds
Estimated time of repair: None at this time
 
Reported on 5/6/2017 2:05 PM
Location impacted: St. Catharines, ON (L2P2K4 area)
Symptoms: Peak Time Slow Speeds
Estimated time of repair: July 2017
 
Reported on 5/8/2017 1:00 PM
Location impacted: Chatham, ON (N7M5Z9 area)
Symptoms: Peak Time Slow Speeds
Estimated time of repair: None at this time
  
Reported on 5/29/2017 3:50 PM
Location impacted: Oakville, ON (L6M3V5 area)
Symptoms: Peak Time Slow Speeds/High Latency 
Estimated time of repair: None at this time
   
Reported on 5/31/2017 1:10 PM
Location impacted: Georgetown, ON (L7G4N3 area)   
Symptoms: Peak Time Slow Speeds
Estimated time of repair: None at this time    
 
Reported on 5/31/2017 1:10 PM
Location impacted: Milton, ON (L9T6Z4 area)   
Symptoms: Peak Time Slow Speeds / Congestion 
Estimated time of repair: None at this time     
 
Reported on 7/14/2017 4:00 PM
Location impacted: Sarnia, ON (N7S0E3 area)
Symptoms: Network congestion
Estimated time of repair: None at this time
 
Reported on 7/20/2017 3:00 PM
Location impacted: Burlington, ON (L7N3H9 area) 
Symptoms: RF Outage
Estimated time of repair: None at this time
 
 
Service interruptions resolved within the last 24 hours: 
 
Reported on 7/18/2017 6:30 PM
Location impacted: Toronto, ON (Davisville Ave @ Yonge St area)
Symptoms: RF Outage
Estimated time of repair: 7/20/2017 7:30 AM
  
Reported on 7/19/2017 5:55 PM
Location impacted: St. Catharines, ON (L2R5C4 area)  
Symptoms: RF Outage
Estimated time of repair: Confirmed Resolved 7/20/2017 1:55 PM  
 
 
Still experiencing issues after an outage has been confirmed resolved?

If you are still experiencing issues after a previous outage has been resolved, please unplug your equipment for 15 minutes and re-plug it. If this does not bring you back online, please reach out to us through our TekSavvy Help page and submit a request. Please include your account information so we can troubleshoot your connection and diagnose your issue. TekSavvy can also be reached directly at 1-877-779-1575.

Thank you,

TekSavvy Team        

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