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Current Cable Internet Outages

Outage Report - Last updated     

If you are experiencing an issue that is not listed below, please reach out to us through our TekSavvy Help page and submit a request. Please include your account information so we can troubleshoot your connection and diagnose your issue. TekSavvy can also be reached directly at 1-877-779-1575.   

Please note that as TekSavvy deals with multiple vendors and has limited visibility into their networks, we are not always able to provide an ETR (estimated time of repair) and may not have much detail on the cause of these issues. Any information we do receive will be posted here.    
         
New developing issues:                 

  • None at this time 

Current service interruptions:             

Reported on 12/19/2016 12:45 PM 
Location impacted: Hawkesbury, ON (K6A3E3 area)       
Symptoms: Peak Time Slow Speeds    
Estimated time of repair: None at this time       
     
Reported on 3/28/2017 3:00 PM 
Location impacted: Smith Falls, ON (K7A2Z4 area)   
Symptoms: Peak Time Slow Speeds 
Estimated time of repair: None at this time  
    
Reported on 5/29/2017 3:50 PM
Location impacted: Oakville, ON (L6M3V5 area)
Symptoms: Peak Time Slow Speeds/High Latency  
Estimated time of repair: None at this time
     
Reported on 7/14/2017 4:00 PM
Location impacted: Sarnia, ON (N7S0E3 area)
Symptoms: Network congestion 
Estimated time of repair: None at this time 
 
Reported on 7/23/2017 11:30 AM
Location impacted: Thorold, ON (L2V2T3 area)
Symptoms: Network congestion
Estimated time of repair: None at this time
    
Reported on 8/24/2017 10:00 AM
Location impacted: Windsor, ON (N9E4Z5 area)
Symptoms: Peak Time Slow Speeds
Estimated time of repair: September 2017   
 
Reported on 9/25/2017 12:10 PM
Location impacted: Montreal, QC (H4B2T6 area)
Symptoms: RF / Signal issue
Estimated time of repair: None at this time
 
 
Service interruptions resolved within the last 24 hours:
   
Reported on 9/24/2017 6:00 PM 
Location impacted: Longueuil, QC (J4L1T5 area)
Symptoms: RF / Signal issue
Estimated time of repair: Resolved on 9/25/2017 @ 7:00 AM

Reported on 9/24/2017 7:00 PM 
Location impacted:
St. Catherines, ON (L2M3S5 area)
Symptoms: RF / Signal issue
Estimated time of repair:
Resolved on 9/25/2017 @ 9:20 AM

Reported on 9/24/2017 7:00 PM 
Location impacted:
Saint-Jerome, QC (J7Z2L9 area)
Symptoms: RF / Signal issue
Estimated time of repair:
Resolved on 9/25/2017 @ 7:00 AM
 
Still experiencing issues after an outage has been confirmed resolved?

If you are still experiencing issues after a previous outage has been resolved, please unplug your equipment for 15 minutes and re-plug it. If this does not bring you back online, please reach out to us through our TekSavvy Help page and submit a request. Please include your account information so we can troubleshoot your connection and diagnose your issue. TekSavvy can also be reached directly at 1-877-779-1575.

Thank you,

TekSavvy Team         

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