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How do I reduce the number of rings before going to voicemail?

You can reduce (or increase) the number of rings before TekTalk voicemail answers a call through the TekTalk customer portal.

  1. Login using your phone number and voicemail pin code.
  2. Click on the "Settings" tab.
  3. Click on the "Messages" tab.
  4. Adjust the "Incoming calls are forwarded to voicemail after" setting to the time in seconds you desire.
  5. Click "Apply".

Please note: You adjust the number of rings based on time as opposed to directly setting how many rings you would like. Each ring equates to approximately 6 seconds. As such 30 seconds would result in around 5 rings.

ALSO: The above setting is ONLY available in the "Advanced" customer portal. If upon going to the "Messages" tab you do NOT see the correct option, please contact us for assistance.

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