Signal levels are very important for any telecommunication transmissions and cable internet is no exception. The below levels are the acceptable ranges for a cable internet connection:
Downstream Power Levels: between -10dBmV and +10dBmV
Downstream SNRs: greater than 25dB
Upstream Power Levels: between 35dBmV and 51dBmV
Your connection's signal levels can be viewed by you at any time by accessing the management interface on your modem (http://192.168.100.1).
If you notice that your signal levels are out of range, please contact us immediately.
EXAMPLE: a difference in the SNR as small as 2db (30db vs. 32db) can cause over 90% packet loss. This will result in slow speeds in some cases or complete connection loss in others.