This guide is meant to help users connect devices directly to their Cable modem if one device works, but other devices do not. (E.g. Routers, Other PC/MAC devices, etc.)
- On the computer that is currently functioning, open a command prompt window. This can be done in one of the following ways:
- Press the Windows key + R, this will open the RUN window. In this window type in CMD then press enter.
- Alternatively, click on the start menu button, then click on "All programs", then click on Accessories, then finally click on "Command Prompt".