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How To: Clear MAC Lock

This guide is meant to help users connect devices directly to their Cable modem if one device works, but other devices do not. (E.g. Routers, Other PC/MAC devices, etc.)

WINDOWS

  1. On the computer that is currently functioning, open a command prompt window. This can be done in one of the following ways:
    • Press the Windows key + R, this will open the RUN window. In this window type in CMD then press enter.
    • Alternatively, click on the start menu button, then click on "All programs", then click on Accessories, then finally click on "Command Prompt".
  2. With the command prompt window open, type in “ipconfig /release”.
  3. Disconnect your cable modem from it's power source.
  4. Disconnect the Coaxial Cable from your modem. (this is the thick cable that screws into the back of the modem)
  5. Disconnect your PC from the modem.
  6. Connect the device you wish to have access to the internet. Wait 5 minutes.
  7. Reconnect the power to the cable modem. Wait 1 minute.
  8. Reconnect the Coaxial cable. Wait for the modem to synchronize.
  9. Enjoy the internet!

 

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