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How long does it take to activate services?

The service activation timelines depend on the type of service you are looking to activate.

DSL:

DSL services in Ontario & Quebec can be activated in as little as 5 business days (including Saturday). Installations cannot be performed on Statutory Holidays or Sundays.

DSL services in the Atlantic provinces can be activated in as little as 5 Business days. Installations cannot be performed on Statutory Holidays or Weekends.

DSL services in BC and Alberta can be activated in as little as 6 Business days. Installations cannot be performed on Statutory Holidays or Weekends.

CABLE:

Cable services in areas of Ontario serviced by Rogers' cable infrastructure can be activated in 5 calendar days. Installations cannot be performed on Statutory Holidays. Transfers from Rogers to our service may take up to 12 calendar days.

Cable services in areas of Ontario or Quebec serviced by Cogeco's cable infrastructure can be activated in 7 business days. Installations cannot be performed on Statutory Holidays or Weekends.

Cable services in areas of Ontario or Quebec serviced by Videotron's cable infrastructure can be activated in 5 business days (including Saturdays). Installations cannot be performed on Statutory Holidays or Sundays.

Cable services in BC and Alberta can be activated in 7 business days. Installations cannot be performed on Statutory Holidays or Weekends.

TEKTALK:

TekTalk phone services with a new number can be activated in as little as 2 business days.

TekTalk phone services where the number is being ported from another provider can be activated in 8 business days.

POTS:

POTS (Analogue) Telephone service can be activated in 3 - 7 business days depending upon your previous service provider. New POTS orders can be activated in 3 business days.

 

 

 

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