en
My Requests
Following
I'D LIKE TO CHAT WITH A REPRESENTATIVE
I'D LIKE TO SUBMIT A SUPPORT REQUEST
Submit a Request
Contact Us
Is your question unavailable?
Chat with a Representative
Submit a Request
Attachments:

Logo

Can I order a new modem through your website?

Answer:

Yes, you can order new hardware such as a new cable modem through our online add-on form.

 

Before you Start:

Make sure you know which modem you would like to purchase AND make sure that it is approved for use with your service. This can be checked on our webpage by looking up your package and clicking on the approved modems tab. 

You will also need a credit card to place this order through out online Add-on form. Please make sure you have one on hand before you get started, we wouldn't want you to waste your time filling out the form if you can't actually place the order.

Important: Be very careful. Our current add-on form lists ALL of the hardware we sell, it does not narrow it down to just the hardware that works with your service.

 

Instructions:

  1.  Click here to open our online add-on form in a new tab/window.
  2. Select the modem you want in the External Modem field.
  3. Put your shipping address in the Shipping Address field. 
  4. Click Next.
  5. Fill out all of the personal information fields found on the Billing Information page.
  6. Click Next.
  7. Review all of your order information. If you notice a mistake, use the Back button to return to the previous pages to correct it.
  8. Click Next.
  9. Enter your credit card information to pay for your order.
  10. Click Submit.
  11. You should receive your new modem within 3 - 5 business days.
Have more questions? Submit a request
Powered by Zendesk