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Obtaining your IPConfig information and Performing Ping and Tracert Tests (MAC)

IPCONFIG

  1. Click on "Apple Button (top left corner) > System Preferences > Network > Ethernet
  2. Record the following:
    • IP Address:
    • Subnet Mask:
    • Router:
    • DNS Server:
  3. Click on Advanced > Hardware
  4. Record the MAC Address:


PING TEST

  1. Click on "Go > Utilities > Network Utility"
  2. Click on the "Ping" tab
  3. Set the number of pings to 50
  4. type in google.ca then click ping
  5. copy the results and paste them into your troubleshooting document
  6. type in 206.248.154.170 then click ping
  7. copy the results and paste them into your troubleshooting document


TRACE ROUTE TEST

  1. Click on "Go > Utilities > network Utility"
  2. Click on the "Trace Route" tab
  3. type in google.ca and press trace
  4. copy the results and paste them into your troubleshooting document
  5. type in 206.248.154.170 then click trace
  6. copy the results and paste them into your troubleshooting document
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