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Unwanted Call Management Features

TekTalk

TekTalk offers a number of features that you can use to manage unwanted calls and to protect your privacy. The available features, applicable costs, and instructions on how to use each feature are described below.

Don't have TekTalk? Click here for standard analog phone Unwanted Call Management features.

Default to No Directory Listing

By default, your number is not listed in the White Pages directory. Contact us if you’d like to have your number listed - a one-time fee of $5 will apply.

 

Call Display

The Call Display feature displays phone numbers of incoming calls on devices with visual displays. Call display is included in all TekTalk packages at no additional cost. 

 

Caller ID Blocking

The Caller ID Blocking feature blocks your outbound caller ID on your next outgoing call. Enable this feature by dialing *67 before dialing your desired number.

Caller ID Blocking is included in all TekTalk packages at no additional cost.

TekTalk Premium and Unlimited users may set their caller ID to being blocked by default through the TekTalk Portal. Using *67 before a call will then unblock your outbound caller ID for your next call. 

 

Do Not Disturb

The Do Not Disturb feature intercepts all incoming calls before ringing through while this feature is enabled. To turn on Do Not Disturb, dial *78. To disable this feature, dial *79.

When enabled, the caller will hear:

English: “We’re sorry, the person you are calling is not currently accepting calls.”

French: <<Nous regretons, la personne que vous essayez de joinder n’accepte pas d’appel à la moment.>>

All calls that are intercepted will be disconnected after this message.

This feature is available to all TekTalk users at no additional cost.

 TekTalk Premium and Unlimited users may set up additional rules for this feature through the TekTalk Portal.  For example, Do Not Disturb mode can be automatically enabled during desired time periods, for selected dates, or callers could be redirected to the user’s voicemail.  The TekTalk Portal also displays a list of missed calls during the Do Not Disturb window.

 

Priority Calls

The Priority Calls feature allows for distinct ring tones for a list of defined contacts.

TekTalk Premium and Unlimited users can create a list of contacts to be treated as priority calls through the TekTalk Portal. To enable the distinct ring tone for the defined contacts, press *61. To disable the distinct ring, press *81.

The Priority Calls feature is included in TekTalk Premium and Unlimited packages at no additional cost.

 

Anonymous Call Rejection

The Anonymous Call Rejection feature directs any incoming call with a blocked caller ID to  a standardized message, and then disconnected. To enable this feature, dial *77. To disable this feature, press *87.

When enabled, the caller will hear:

English: “We’re sorry, the party you are trying to reach is not accepting calls from private numbers. Please hang up, reverse your number privacy and try again.”

French: << La personne que vous appelez n’accepte pas les appels avec numero confidential. Veuiller recomposer de nouveau sans tenir votre numero confidential.>>

TekTalk Premium and Unlimited users can use the TekTalk Portal to forward anonymous calls to their voicemail after the standardized message, in addition to setting automatic time periods during which this feature is enabled.

The Anonymous Call Rejection feature is included in all TekTalk packages at no additional cost.

 

Selective Call Rejection

The Selective Call Rejection feature allows you to create a list of up to 50 phone numbers that will always have their calls rejected (a user-defined “blacklist”). These incoming calls are disconnected. To enable this feature, dial *60. To disable this feature, dial *80.

When enabled, the caller will hear:

English: “We’re sorry, the person you are calling is not accepting calls from you.”

French: <<Nous regretons, la personne que vous tenter de joinder n’accepte pas vos appel à ce mement.>>

TekTalk Premium and Unlimited users can use the TekTalk Portal to customize how calls from the user-defined blacklist are handled. For example, calls can be forwarded directly to voicemail, request the caller to state their name before connecting the call (only available with Advanced Voicemail), or forward the call to another number.

The Selective Call Rejection feature is included in all TekTalk packages at no additional cost.

 

Selective Call Acceptance

The Selective Call Acceptance feature allows you to create a list of up to 50 specific phone numbers which will always be accepted (a user-defined “whitelist”). All calls from numbers not on this whitelist will be rejected. To enable this feature, dial *64. To disable this feature, dial *84.

When enabled, non-listed caller will hear:

English: “We’re sorry, the person you are calling is not accepting calls from you.”

French: <<Nous regretons, la personne que vous tenter de joinder n’accepte pas vos appel à ce moment.>>

TekTalk Premium and Unlimited users can use the TekTalk Portal to customize how calls from the user-defined whitelist are handled. For example, calls can be forwarded directly to voicemail, request the caller to say their name before connecting the call (only available with Advanced Voicemail), or forward the call to another number.

The Selective Call Acceptance feature is included in all TekTalk packages at no additional cost.

 

Selective Call Forwarding

The Selective Call Forwarding feature allows you to forward calls from a list of up to 50 numbers to a specific number. Any number not on this list will be accepted. To enable this feature, dial *63. To disable this feature, dial *83.

The Selective Call Forwarding feature is included in all TekTalk packages at no additional cost.

 

Enhanced Call Manager

The Enhanced Call Manager feature allows TekTalk Premium and Unlimited users to intercept all or a defined list of incoming calls and require the caller to state their name before deciding whether to accept the call. To enable this feature, use the TekTalk Portal to define a list of callers then set up a rule to ask the caller to state their name before accepting the call.

When enabled, the list of callers will hear the following message:

Bilingual message: “Please wait, we are trying to find the person you have called.  Veuillez patienté, nous essayons de trouver votre correspondant.  After the tone, please record your name.  When you are finished, press pound.  Après la tonalité, veuillez enregister votre nom.  Lorsque vous avez terminé, apuyer sur la touche carrer.”

After following the steps, the caller will hear the following message:

Bilingual message: “Thank you.  Merci.  Now trying to connect you. Pressing 0 at any time to abandon the search and transfer to voicemail.  Nous tentons d’acheminer votre appel.  Appuyez en tous temp 0 pour abandoner votre appel et être acheminer à la boîte vocale.”

You will then hear the phone ring. When the phone is answered, the following options will be presented:

English: “You have a call from [caller’s recorded name].  To take the call, press 1.  To transfer the caller to voicemail, press 2.”

The Enhanced Call Manager feature is included only on TekTalk Premium and Unlimited packages.

 

Call Trace

Call Trace allows you to place a trace on the caller’s number for the last call you received. This service should only be used in serious situations – such as for harassing, obscene, or threatening calls. The details of the trace are held by TekSavvy, and will only be released to law enforcement when required by lawful authority. To place a trace, dial *57.

There is no charge to use this feature.

 

Home Phone (POTS)

TekSavvy’s Home Phone offers a number of features that you can use to manage unwanted calls and to protect your privacy.  The available features and costs are described below.

 

Non-Published Number

Home Phone customers are automatically listed in the White Page directory. You can request to have your number unlisted at any time, for a fee of $2.50 per month.  Contact us to have your number removed from the White Page directory.

If you wish to change the directory or display name, there is a one-time fee of $30.

 

Call Display

Call Display shows the phone number of the incoming call when you are using a device with a visual display.

This feature is $3.00 per month.

 

Caller ID Blocking

Available at no additional cost to all Home Phone users, this feature blocks your outbound caller ID on outgoing calls. Enable this feature by dialing *67 (or 1167 for rotary phones) and wait for the three beeps to indicate the feature is active before dialing your desired number. 

 

Call Screen

Call Screen allows for up to 12 incoming phone numbers to be redirected to a message indicating that no calls are being accepted at the time. To use this feature, dial *60 (or 1160 on rotary phones) and follow the voice prompts.

This feature is $3.00 per month.

 

Call Privacy

Call Privacy requires callers from blocked or unknown numbers to identify themselves. Callers will need to enter their 10-digit number or release their number by pressing pound. A “Friends & Family password” and a “Selective Acceptance List” can be set up to allow certain callers to quickly bypass this feature, allowing the call to ring through without being intercepted. To use this feature, press *11 (or 1111 on rotary phones with a visual display) and follow the voice prompts.

This feature is $3.00 per month.

 

Call Privacy with Call Answer

If you have Call Answer (Voicemail), the Call Privacy feature can be set to send intercepted calls directly to voicemail. You may also set Peace & Quiet times where no calls will ring through. To use this feature, press *11 (or 1111 on rotary phones with a visual display) and follow the voice prompts.

This feature is $3.00 per month.

 

Call Trace

Call Trace allows you to place a trace on the caller’s number for the last call you received. This service should only be used in serious situations – such as for harassing, obscene, or threatening calls. The details of the trace are held by Bell Canada, and will only be released to law enforcement who must contact Bell Canada. To use this feature, press *57 (or 1157 on rotary phones).

There is a $5.00 per use charge for this feature.

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