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Exemption from Directory Assistance and Call Completion Charges

If you have a disability which prevents you from being able to use a telephone directory, you can be exempted from charges related to the usage of Directory Assistance and Call Completion services on our traditional Home Phone service.

If you qualify for this exemption, you can apply for it by filling out our “Application for Exemption of Directory Assistance and Call Completion Charges Certification” form, which can be found at the bottom of this page, and submit it to us by standard mail or by emailing it to accessible@teksavvy.ca

What are “Directory Assistance and Call Completion” services?

These are the phone services better known as “411” and “0” – or just as the “Operator”.  The services can be used to find out the specific telephone number of a residence, business, or government entity. After requesting a phone number, the customer can choose to be connected to the requested number (that’s “Call Completion”). TekSavvy’s Home Phone service typically charges for each call made to directory assistance, and additionally charges for each request for call completion.

Why don’t we offer this exemption for TekTalk?

Our TekTalk service does not currently offer Directory Assistance or Call Completion services. 

Who qualifies for this exemption?

Anyone with a permanent or temporary disability who cannot use the printed directory. You must provide certification (see the form) from your doctor, clergyman, or a representative from an organization representing you, confirming that you have such a disability. 

Wait, why doctor, clergyman, or disabilities organization?

Those are the categories the CRTC came up with when it required incumbents to do this.  (By “clergyman”, we think they mean a designated religious representative from any religion: priest, imam, pandit, rabbi, and so on.)

How can I email this form to TekSavvy if it requires signatures?

You can scan or photograph the completed form and provide us with that image. Alternatively, you can mail it to us by standard mail.

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