In this article, we will cover how to use and access your TekTalk Customer Portal.
What is the TekTalk Customer Portal?
The TekTalk Customer Portal allows you to manage and customize your TekTalk service in a convenient and easy-to-access portal.
Good to Know:
This portal is only available for TekTalk Premium and Unlimited services.
How to Access the Portal:
Go to one of the following links depending on language preference:
English - https://tektalk.teksavvy.com/portal
Enter your 10-digit TekTalk phone number.
Enter your password, if this is your first time accessing the portal please contact us for your initial password.
Click “Login”
If this is your first time you will be prompted to create your own password.
Password for the portal must follow the following requirements:
Must be between 8 and 20 characters long.
Must not have a single digit repeated more than 2 times in a row.
Must have at least 1 digit.
Must have at least 1 letter.
Must have at least 1 special character (eg.: !, $, @)
Must not contain (or match part of) a telephone number or email associated with this account.
Updating your Portal Password
Log into the portal (https://tektalk.teksavvy.com/portal/).
At the bottom of the page, click on Change Password.
Enter the current password, followed by the new password (twice, for verification).
Click on Confirm.
Portal Overview:
Home ☎️
Call Manager is a service that monitors your incoming calls, and handles them according to your parameters. You can set it up to handle incoming calls differently based on the time of day, the date, and depending on who is calling.
Summary
You can configure Call Manager to perform one of the following actions by selecting its corresponding radio button.
Ring your phone. This will not apply any Rules to your incoming calls, and effectively turns off Call Manager. All incoming calls will make your phone ring.
Forward to another number. This will direct all your calls to another phone without applying any rules.
Send to voicemail. This will divert all incoming calls to voicemail.
Use one of your Sets of Rules. This ignores your Weekly Schedule and any Special Days.
Use different Sets of Rules depending on the time or day. This lets you choose which Set of Rules you want to apply during the periods defined in your Weekly Schedule, and on Special Days.
Rules
You can define different rules for different callers, grouping these within Sets of Rules. When combined with your Weekly Schedule and Special Days, these allow you to change which rules apply according to the time or day.
If the Set of Rules only contains one rule, that rule will be applied to all your incoming calls. More rules can be added to specify how Call Manager will treat different types of callers. When applying a Set of Rules to an incoming call, Call Manager works from the top of the list of rules to the bottom.
To create a rule that matches a group of numbers, you can use patterns.
For example, if calls from your office might come from any number starting "555 123 44..", you can use "?" in the places where you do not care what digit appears: "555 123 44??" matches every number from 555 123 4400 to 555 123 4499. You can also use a "*" on the end of a pattern to match any sequence of digits: 555* would match any incoming call from a number that begins with 555.
Weekly Schedule
The Weekly Schedule tab lets you configure Call Manager based on what you do in a normal week. Call Manager can apply a different Set of Rules for each period you define in your Weekly Schedule, so you can treat the same type of caller differently depending on what you would normally be doing at that time. You set that behaviour from the Summary tab.
To create your schedule, first select a period from the left-hand pane, and then, in the right-hand pane, highlight the time ranges for that period. A single click highlights an interval of 1 hour (zoomed out view) or 15 minutes (zoomed in view). Clicking and dragging allows you to highlight a longer time range, and you can drag across multiple days at once. The highlighting is color-coded to match the period you have selected. If you want to delete an entry in the timetable, click (or click and drag) over the entry again. You can overwrite an existing entry with a different period without needing to delete the entry first.
Special Days
The Special Days tab lets you define days on which you will not be following your normal weekly schedule.
To set a single date as a special day, click that date in the calendar. If you need to add a range of dates, you can click and drag on the calendar to highlight the necessary days
Call Settings ☎️
General
Auto-Answer for Click-to-Dial. Your phone can be set to auto answer when you place Click to Dial calls. It is likely that you will select this option if you have a telephone headset, so you can make Click to Dial calls without taking your attention away from the computer at all. Check the box to turn auto-answer on.
Withhold caller ID when making calls. Your caller ID is normally presented when you make a call - select the checkbox to withhold your caller ID when you make a call. You can override the default caller ID presentation setting on a per call basis by dialing the appropriate access code.
Provide caller ID for incoming calls. Controls whether information about callers is delivered to your phone.
Provide caller name for incoming calls. Controls whether caller names are delivered to your phone when they are available.
Call Forwarding
These options apply when configuring Call Forwarding via your telephone rather than via this web page.
Message Settings ☎️
General
Forwarding calls to voicemail. This allows you to set the time in seconds that your phone rings before the call is sent to voicemail. The typical range is from zero to 60 seconds.
Live screening allows you to listen to messages as they are being left and allows you to interupt to pick-up the call.
Forward messages as emails: You can select to forward all your received messages via email.
When you enable this forwarding, you have the choice of leaving the messages in your CommPortal inbox so you can still access them here, or of deleting them. Check the box if you want to leave the original message in your inbox.
Mailbox Access
These settings allow you to customize your experience when accessing your mailbox via the telephone.
Skip PIN.
If Skip PIN is enabled, then when accessing your mailbox from your own telephone you are not required to enter your PIN. This saves you time, but reduces security as anybody with access to your telephone can then access your mailbox.
Fast Login.
Generally when you dial into your mailbox you are asked to enter both your phone number and PIN. However, if Fast Login is enabled, then when accessing your mailbox from your own telephone, your phone number is recognized automatically and you only need to enter your PIN.
Auto-play Voicemail/Fax.
If Auto-play is enabled, then when you log into your mailbox, instead of hearing the main menu your messages will start playing immediately.
Voicemail Playback.
When your messages are played to you, you can choose whether you wish to hear the message details (who the message is from and when it was left), the message itself, or both.
Voicemail Greeting
The Voicemail Greeting panel allows you to configure which greeting will be played to callers who reach your voicemail. You can choose to either use a standard system greeting, record or upload and use a personal message of your choice.
Setting your default greeting
For your default greeting, you should select a greeting from the list of available greetings in the dropdown box. The list of greetings includes the following standard system greetings.
System - this plays the normal system greeting, with no identifying information.
System with Number - this plays the normal system greeting, including your phone number.
System with Name - this plays the normal system greeting, but includes your recorded name.
Personal - You can also choose to use a Personal greeting where you can record or upload a personal message. Greetings that already have a recording will be marked with a * beside the name in the list.
How to Record a Personal Greeting
Select Personal in the drop-down menu
Record a Greeting by selecting the record button
When satisfied click Save
You can alternatively upload a file under the Upload Greeting section
Notifications ☎️
The Notifications tab allows you to configure the different kinds of notifications that you can use with your messaging service.
Message Waiting Indicator
For handsets that support message waiting indicators, you can configure the voicemail system to notify your phone whenever you receive a new message. Depending on your phone the notification will either flash an light on your handset, display a notification icon on the screen and/or signal a message with a sound or vibration.
Outdial Notification
This feature enables you to configure the voicemail system to call you whenever you receive a new message. You can choose which types of messages you would like to be notified about.
Override Notification
This feature enables you to configure the voicemail system to notify you differently for a period of time. For example, while you are on vacation, you might only want to be notified of urgent messages and you might want to be notified in a different way from normal.
Notification Schedule
If you configure an outdial or override notification, you can also configure a Notification Schedule. The Notification Schedule allows you to restrict notifications so that they are only generated at particular times of day, and on particular days of the week. For example, you might not want to be called and informed of a new message that you have received in the middle of the night!
Reminders ☎️
You can have your phone send you handy reminders simply set the following:
Select Reminders
Select New Reminder
Under Configuration set the following:
Description: Name of your reminder
Phone number to notify: Your Phone Number
Occurs: Set to specific date, every weekday or every day
Time: Time you would like the call
Under Play/Record, record the reminder that you would like to play on the phone call.
Click Add.
Messages and Calls ☎️
Listen to your messages:
To listen to your messages, click the play button beside the message:
Save a Copy:
To save a copy of the message on your computer, right-click play icon, and select Save Target As... or Save Link As... and save it to the directory of your choosing.
Reply to a voicemail:
You can record and send a voicemail as a response to callers that support voicemail replies.
Click the Actions drop-down menu
Click Reply
Record your message by clicking the record button.
When satisfied with your recording click send.
If you change your mind, click cancel.
Forward a message as a voicemail:
You can also forward voicemails (if they are not marked as private).
If you wish to forward a voicemail to another user that supports voicemail replies, you can forward the message as a voicemail.
Click the Actions drop-down menu
Click Forward as Voicemail
Enter the number you would like to send it to in the ‘To’ field.
Record your message.
When satisfied with your recording click send.
Forward a message as an email:
You can forward the voicemail as an email to one or more email addresses (the voicemail will be attached to the email as a WAV file).
Click the Actions drop-down menu
Click Forward as Email
Enter the email you would like to send your message to in the ‘To’ section
Enter an optional text message
Click send.
Leave someone a voicemail
This feature enables you to leave voicemails for other users of this voicemail system by recording and sending a message through this website rather than phoning them. You can also record a single message in this way to be left for multiple users rather than phoning them each individually.
Click New Voicemail
Enter the number for the recipient in the ‘To’ field
Record your message by clicking the record button.
When satisfied with your recording click send.
If you change your mind, click cancel.
Missed Calls
You can easily see your missed calls and related messages on the 'Missed' tab
if a missed call has a message this can also be seen on the right-hand side.
Mailbox Quota
You have restrictions on the total amount of content that can be stored in your mailbox. If you reach this limit or are close to reaching this limit, you will see a warning icon appear on this page. Clicking on this warning icon will tell you how much content you have, and what your limits are.
If you are close to reaching your limit, then you may wish to delete some of your messages to free up space. If you reach your limit and don't delete any content, you will be unable to receive further messages in your mailbox.
In addition to voicemail content, you may be told that you also have "other" content.
You may need to permanently delete some of the deleted messages in the "Deleted" tab in order to reduce the size of your mailbox.
If you have accessed your mailbox using a remote email client (such as Microsoft Outlook) over IMAP and accidentally moved, for example, emails into your mailbox, such content will take up space in your mailbox. However, you will be unable to access it through this website - you will need to use your remote email client again to remove it.
Export Calls
This feature allows you to export lists of your calls as a text file in CSV format. This file can then be stored on your computer, and accessed using a range of other applications such as text editors or spreadsheets. If you run a business, you might for example use the data in this file to help you track the calls you have made and received against individual customer accounts.
For dialled calls only records of the last 10 calls are available for export. For missed, received and rejected calls records of the last 60 days of calls (up to a maximum of 500 calls across all types) are available for export.
Contacts ☎️
Create a New Contact
You can create a New Contact by clicking the New Contact button under Contact List
Enter your contact details such as name, address and phone number.
Click Save
Create a New Group
You can group a collection of contacts together for future rule implications or general management.
Click on New Group
Name your group under 'Group Name'
Select the contacts you would like to add to the group
Click Save
Import
Generally, an imported contact is considered to "match" an existing contact if they have the same name. The only exception to this is if you have previously exported your contacts using the native format.
If there is a match, but the two versions do not contain any conflicting information then the import operation will simply add any additional details from the imported version of the contact to the existing version.
Export
This feature allows you to export your contacts as a CSV text file. This is useful if you wish to import your contacts into another application such as Microsoft Outlook or Outlook Express.
Note that the exported data does not include any information about what contact groups the contacts may belong to.
Native format
In native format, each exported contact list entry also includes a unique numerical identifier. If a CSV file containing such identifiers is subsequently re-imported, then contacts in the CSV file are considered to match entries in the contact list if their numerical identifiers match; matching is done on the basis of this identifier in preference to using the contact name.
This is valuable if, for example, you wish to export your contacts to a spreadsheet, make a set of changes and then re-import them - even if you change a contact's name, it will still be correctly correlated with the existing contact list entry.
Speed Dials
Speed Dials allow you to allocate shortcodes to numbers you call often. This screen shows you the list of speed dials you have already defined, and provides you with a form for configuring more.
To add a number to speed dial:
Click Speed Dials
Select the number you would like to assign the speed dial to under New Speed Dial > Speed Dial drop-down.
In the Number field enter the phone number.
Click Add
Thanks for taking the time to read this article. If you have questions or concerns feel free to contact us.