In this section, we will discuss compatible hardware for our services.
Cable Internet
Compatible cable modems vary by location, vendor and service. Due to this please click here to open a ticket. We will let you know what is approved for your specific services. We can not provide any express guarantee that compatible hardware information from other sources (third-party websites, forums, social media posts etc) is accurate or representative of your specific service requirements.
DSL Internet
DSL technology falls into two different categories currently, ADSL2+ and VDSL. In order to understand the hardware you require you will need to determine what plan you have with us or the one you ordered. If you are unsure, please reach out to an agent to go over your plan with you.
ADSL2+ - DSL 15/1 or lower
You can use any ADSL2+ modem with this service. This includes combination and stand-alone modems. Since there are many on the market, we do not have a full list outlining every one of them. We can confirm as long as it is an ADSL2+ modem it will work with these plans with no issues. Keep in mind, since there is a large selection, we are not trained in each model. You may need to reach out to the manufacturer or look up a manual on programming your PPPoE.
VDSL DSL - 15/10 and higher
Ontario and Quebec customers should stick within the SmartRG models, Home Hubs (also known as Sagemcom), and certain TP-Link VDSL modems. You can attempt any other modem with VDSL abilities but they are not supported. Some modems will not perform as expected and we do not compensate you if you run into problems with models we do not provide. These can even include the posted modems as only SmartRG and Home Hubs are confirmed to work with no issues.
Alberta and British Colombia on the other hand can use any VDSL modem. All of them will sync in these areas. Keep in mind since there is a large selection, we are not trained in each model. You may need to reach out to the manufacturer or look up a manual on programming your PPPoE.
Fibre Internet
At this time we do not allow customer-supplied modems for our TekSavvy Fibre services.