In this article we will review your Invoice.
Invoices can be hard to understand - hopefully this article helps you understand ours! If not, please don't hesitate to reach out to us.
What is on the Invoice?
TekSavvy’s head office address.
Below the TekSavvy logo we have our Business Number and Quebec Tax numbers.
Our customer-facing toll-free numbers, as well as the fax number.
Your Account Number, Invoice Number, Due Date, the date we sent the invoice and Phone Number.
Your Billing Address. Note Your Billing and Service Address can be different. If you do need to correct the Billing Address, please contact us.
The Billing Summary.
Balance Forward - Amount owing from the previous invoice
Remaining Credit - Credit still on account
Account Adjustments
Current Charges (before tax)
ONHST (tax) - This will change depending on what province you have services in
Total Current Amount (after-tax) represents the exact amount currently being charged on this specific invoice and does not take into consideration any overpayments, credits or other bills due on the account.
Amount Due line represents the exact amount currently due on your account at the time the invoice was generated. It does not take into consideration the fact that some other invoice generated on the account might not be due yet, or any payments or credits applied after the invoice was sent.
Our Late Fee Policy.
Terms and Conditions Disclaimer.
Charges by OID. This will be before tax, break up in boxes each service type, and within the box each recurring item. In the usage box, if not Unlimited, it will display the usage for the last calendar month prior to the invoice sent date.
Payments section displays all payments received within the last 28 days. For invoices paid by credit card, it will display the payment taken the same day the invoice was sent.
Pro-rate Amount (Speed Change)
When you change your package during your billing cycle, we will adjust the amount owing for the rest of the billing cycle. Please see the second page of your invoice covered earlier.
There will be a credit on your account for the remaining days in your billing cycle. Then we will add in the pro-rated amount for the number of days on your new package. This is why it may seem like you have paid more than you really have.
Any charge listed with a (-$Amount) is a Credit.
Any additional fees or costs (Speed change fee/Modem Purchases) would be listed at the bottom.
Credit Listings
When a credit is applied, we list what the credit was for. Here are some examples of how they may appear on top of the Pro rated Credit. Any ($-Amount) is a credit.
In this example, a customer was on the wrong package, we provided a credit for the difference.
The customer was down for 6 days so we placed a Credit for that downtime. Please note we only credit for complete downtime and it applies only towards the services down. It does not apply to each service on your account.
International Charges / Overages
Date and time of recorded call start
The number that was dialled
Total time and Country of registered number
For Overages, it will list your total usage per month, and the grand total used. All usage is from the 1st to the end of each calendar month.
Have further questions about our invoices? Contact Us.