This article will cover how to use Star Codes and features on our TekTalk Phone Service.
A Brief Overview of Features
Basic Features
These features are included with any TekTalk package.
Caller ID
This feature allows TekTalk users to see who is calling by showing their name and telephone number.
For this feature to be useful, your telephones/handsets must have a visual display, and support this feature.
After one to two telephone rings, the name and number of the caller will be displayed, including calls made from non-published numbers. If a caller has intentionally blocked the display of their name and number, ‘Private Number’ and ‘Private Name’ will appear on your display screen.
You can withhold your Outbound Caller ID by using the TekTalk Portal (under Settings, Calls). This is accessible to TekTalk Premium and Unlimited customers only.
Displaying incoming call name and number (individually or both) can be done in the TekTalk Portal (under Settings, Calls). This is accessible to TekTalk Premium and Unlimited customers only.
Basic 911
TekTalk provides Basic 9-1-1 service, which first connects 9-1-1 calls to a national emergency call centre. The call taker will ask the caller to identify his or her location to the 9-1-1 operator, and then the call taker will route the call to the emergency response centre serving that area. In the event that the 9-1-1 is disconnected or the caller cannot speak to confirm their location, the national emergency call centre will route the 9-1-1 call to the emergency response centre service the service address last registered with TekSavvy. Address registrations and updates may be done in your at MySavvy Portal.
9-1-1 calling will not function in the event of a power or broadband outage, or if your broadband service (whether provided by TekSavvy or another service provider) is suspended or disconnected. More information can be found here.
Call Forwarding
See Star Features Below for full detail.
Call Rejection
See Star Features Below for full detail.
Advanced Features
These features are included with the TekTalk Premium and Unlimited packages.
Do Not Disturb
The Do Not Disturb feature allows you to temporarily disable your line to prevent inbound calls.
See Star Features Below for full detail
Three-Way Calling
The Three-Way Calling feature allows you to connect up to 3 different callers (including yourself) at one time.
To enable this feature, after connecting to the first caller, you would:
Press the FLASH or LINK button on your handset, wait for dial tone, then dial *71.
Next you should dial the second number.
When the second party picks up, press FLASH or LINK on the handset to connect all three people.
Call Transfer
Call transfer is functionally the same as "three-way calling".
To enable this feature, after connecting to the first caller, you would:
Press the FLASH or LINK button on your handset, wait for dial tone, then dial *71.
Next you should dial the second number.
When the second party picks up, press FLASH or LINK on the handset to connect all three people.
You can now hang up and the other two parties will stay connected.
SimRing
The SimRing feature allows you to set a list of numbers which will ring (in addition to your own number) whenever someone calls you. Any of the other numbers that ring can answer the call.
See Star Features Below
Advanced Voice Mail
Advanced Voice Mail allows you to customize how and when your messages are delivered to you. You can set different options for each type of call. This feature allows callers to leave a voicemail for a TekTalk user if the user is unavailable. It can be managed both through your handset connected to the Phone Adapter (dial *98 and follow the prompts), or by using the TekTalk Portal.
Caller ID Block
The Caller ID Block feature allows you to block your Caller ID on outbound calls.
To enable this feature, you will need to:
Dial *67 before you dial the number.
Note that if you wait too long to dial the number after dialing 67, your phone may be temporarily disabled. You will have to dial 68 to start over.
Visual Call Waiting
Visual call waiting not only shows you who is calling, but it also displays the information of who is calling while you are already on the phone. This feature allows you to see who is calling (name and telephone number) while you are on a call.
Note that for this feature to be useful, your telephones/handsets must have a visual display, and support this feature.
When you wish to take the second incoming call, you simply press the FLASH button to switch between the current call and the new call.
TekTalk Portal
Our TekTalk Portal allows you to manage all of the features that are included with your TekTalk service. To access the TekTalk Portal:
Enter your 10-digit TekTalk phone number and the password related for portal access (not the voice mail's PIN).
Click Login.
The TekTalk Portal can be used to manage all the features of your TekTalk.
Full Article on the Portal can be found here.
Common Star Codes
Code & Feature Description
Anonymous Call Rejection - Anonymous Call Rejection lets you stop calls from people who have withheld their number.
Enable: *77
Disable: *87
Automatic Callback - Automatic callback permits a user, when encountering a busy condition or other condition where the called individual is unavailable, to instruct the system to retain the called number and to establish the call when there is an available line or when the called number is no longer busy.
Enable: *66
Disable: *86
Automatic Recall - Allows a subscriber to automatically place a call to the last station that called the subscriber, when that station becomes idle.
Enable: *69
Disable: *89
Call Barring - Allows the subscriber to restrict outbound calling to specific numbers or dialing codes.
Enable: 341 to 346
Disable: 351 to 356
Call Forward - Allows a subscriber to redirect calls intended for their station (base station) to another station (remote station).
Enable: *72
Disable: *73
Call Forward Busy - Allows a subscriber to forward calls to another number when their line is busy.
Enable: *90
Disable: *91
Call Forward Fixed - Allows the customer's calls to be forwarded to the same fixed number.
Enable: *94
Disable: *95
Call Forward No Answer - Allows the customer to forward their calls to another number if the phone line is not answered.
Enable: *92
Disable: *93
Call Hold - Allows the customer to place callers on hold.
*52
Call Pickup - Allows the subscriber to answer someone else's telephone call.
*11
Call Trace - Provides the recipient of an obscene, harassing, or threatening call the ability to request an auto-trace of the last call received.
*57
Caller ID Blocking - Allows the subscriber to temporarily change the permanent public/private status indicator of his/her directory number (DN) and thus control its availability to the called party.
Enable: *67
Disable: *68
Calling Name & Number Delivery - Provides the subscriber with the directory number (DN) of the calling party during the ringing cycle.
Enable: *65
Disable: *85
Cancel Call Waiting - Provides the subscriber the ability to disable the Call Waiting feature for the duration of a telephone call, such as during a short data transmission like a fax or modem call.
*70
Directed Call Pickup - Allows a customer to direct a call to a specific line within their home/business.
*12
Do Not Disturb - Provides the subscriber the opportunity of having all calls intercepted by the CO switch whenever the line is programmed for Do Not Disturb. The calling party will receive a message indicating the station is in Do Not Disturb condition.
Enable: *78
Disable: *79
Last Caller ID Erasure - This service allows the subscriber to erase the record of the last caller's number, including the date and time of the call, also clears the record of the last called number and the call lists
*320
Off-Premise Extension - Allows the customer to join an existing call on another line.
*58
PIN Change - Allows Pin Changes
*319
Priority Call - Allows the subscriber to have incoming calls from a limited number of calling parties identified using distinctive alerting treatment.
Enable: *61
Disable: *81
Regular Reminder Calls - Allows the subscriber to have their TekTalk service call them back to serve as a reminder or wake-up call. Recurring reminders.
314 to 317
Reminder Calls - Allows the subscriber to have their TekTalk service call them back to serve as a reminder or wake-up call. One-time reminders.
310 to 313
Selective Call Acceptance - Selective Call Acceptance allows you to receive only calls that meet your predefined criteria.
Enable: *64
Disable: *84
Selective Call Forwarding - Allows the subscriber to have incoming calls from a limited number of calling parties forwarded to a prespecified remote station.
Enable: *63
Disable: *83
Selective Call Rejection - The Selective Call Rejection feature allows you to create a list of up to 50 phone numbers that will always have their calls rejected (a user-defined “blacklist”). These incoming calls on the list are disconnected. The Selective Call Rejection feature is included in all TekTalk packages at no additional cost.
60 or 80
Speed Dial 30 - Allows a subscriber to assign his/her own speed calling codes directly and immediately from his/her own telephone by dialing a change speed calling list access code, an abbreviated code, and a new telephone number.
*75
Speed Dial 8 - Allows a subscriber to assign his/her own speed calling codes directly and immediately from his/her own telephone by dialling a change speed calling list access code, an abbreviated code, and a new telephone number.
*74
Voicemail - A computer-based system that allows users and subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to individuals, organizations, products and services, using an ordinary telephone.
*98
French Description
Rejet D'appel Anonyme - Vous permet d'arrêter les appels de personnes qui ont refusé leur numéro.
Activer: 77
Déactiver: 87
Retour D'appel Automatique - Permet à un utilisateur, lorsqu'il rencontre une condition occupée ou une autre condition où la personne appelée est indisponible, de demander au système de conserver le numéro appelé et d'établir l'appel lorsqu'il y a une ligne disponible ou lorsque le numéro appelé n'est plus occupé.
Activer: 66
Déactiver: 86
Rappel Automatique - Permet à un abonné de placer automatiquement un appel à la dernière station qui a appelé l'abonné, lorsque cette station devient disponible.
Activer: 69
Déactiver: 89
Interdiction D'appel - Permet à l'abonné de limiter les appels sortants à des numéros spécifiques ou des codes de numérotation.
Activer: 341 à 346
Déactiver: 351 à 356
Renvoi D'appel - Permet à un abonné de rediriger les appels destinés à sa station (station de base) vers une autre station (station distante).
Activer: 72
Déactiver: 73
Renvoi D'appel Occupé - Permet à un abonné de transférer des appels à un autre numéro lorsque sa ligne est occupée.
Activer: 90
Déactiver: 91
Renvoi D'appel Fixe - Permet aux appels d'un abonné d'être transmis au même numéro fixe.
Activer: 94
Déactiver: 95
Renvoi D'appel Sans Réponse - Permet à un abonné de transférer ses appels vers un autre numéro si la ligne téléphonique n'a pas reçu de réponse.
Activer: 92
Déactiver: 93
Appel En Attente - Permet au client de mettre les appelants en attente.
*52
Reprise D'appel - Permet à l'abonné de répondre à l'appel téléphonique de quelqu'un d'autre.
*11
Repérage D’appel - Fournit au destinataire d'un appel obscène, harcelant ou menaçant la possibilité de demander un suivi automatique du dernier appel reçu.
*57
Retenir L'identification De L'appelant - Permet à l'abonné de modifier temporairement l'indicateur de statut public / privé permanent de son numéro d'annuaire (DN) et de contrôler ainsi sa disponibilité pour l'appelé.
Activer: 67
Déactiver: 68
Diffusion De L'ID - Fournit à l'abonné le numéro de répertoire (DN) de l'appelant pendant le cycle de sonnerie.
Activer: 65
Déactiver: 85
Annuler L'appel En Attente - Fournit à l'abonné la possibilité de désactiver la fonction d'appel en attente pendant la durée d'un appel téléphonique, par exemple lors d'une transmission de données courtes comme un appel de télécopie ou de modem.
*70
Prise D'appel Dirigé - Permet à un client de diriger un appel vers une ligne spécifique de son domicile / entreprise.
*12
Ne Pas Déranger - Fournit à l'abonné la possibilité d'avoir tous les appels interceptés par le commutateur CO. Chaque fois que la ligne est programmée pour Ne pas déranger, l'appelant reçoit un message indiquant que la station est en mode Ne pas déranger.
Activer: 78
Déactiver: 79
Effacement De L'identification De L'appelant Précédent - Ce service permet à l'abonné d'effacer l'enregistrement du dernier numéro de l'appelant, y compris la date et l'heure de l'appel, efface également l'enregistrement du dernier numéro appelé et des listes d'appels.
*320
Extension Hors-Site - Permet au client de joindre un appel existant sur une autre ligne.
*58
Sonnerie distincte / Appel en attente - Permet à l'abonné d'avoir des appels entrants provenant d'un nombre limité d'appelants identifiés en utilisant un traitement d'alerte distinctif.
Activer: 61
Déactiver: 81
Appels de Rappel Récurrente - Permet à l'abonné d'avoir son service TekTalk qui le rappelle pour servir de rappel ou d'appel de réveil.
314 à 317
Appels de Rappel Uniques - Permet à l'abonné d'avoir son service TekTalk qui le rappelle pour servir de rappel ou d'appel de réveil.
310 à 313
Acceptation D'appel Sélective - L'acceptation sélective des appels vous permet de recevoir uniquement les appels répondant à vos critères prédéfinis.
Activer: 64
Déactiver: 84
Transfert D'appel Sélectif - Permet à l'abonné de transférer les appels entrants d'un nombre limité d'appelants vers une station distante prédéfinie.
Activer: 63
Déactiver: 83
Rejet D'appel Sélectif - Vous permet de créer une liste de jusqu'à 50 numéros de téléphone dont les appels seront toujours rejetés.
60 ou 80
Appel Rapide 30 - Permet à un abonné d'assigner ses propres codes de composition rapide directement et immédiatement à partir de son propre téléphone en composant un code d'accès à la liste d'appels de changement de vitesse, un code abrégé et un nouveau numéro de téléphone.
*75
Appel Rapide 8 - Permet à un abonné d'assigner ses propres codes de composition rapide directement et immédiatement à partir de son propre téléphone en composant un code d'accès à la liste d'appels de changement de vitesse, un code abrégé et un nouveau numéro de téléphone.
*74
Messagerie Vocale - Système informatique permettant aux utilisateurs et aux abonnés d'échanger des messages vocaux personnels; sélectionner et transmettre des informations vocales; et pour traiter les transactions relatives aux individus, organisations, produits et services, en utilisant un téléphone ordinaire.
*98