In this unfortunate event, others can close out the service or move the service into their name. To do so, we need a copy of the Death Certificate or a copy of a Power of Attorney to be sent to us.
You can attach it via a ticket by clicking here. Make sure to include the final date of service or any other additional details we need. For example, new contact information.
What information is required:
A copy of the government-issued death certificate.
The account number (CID), if available.
A note indicating whether you wish to take over the service or cancel.
If the service is to be closed, the date of cancellation requested.
If the service is being taken over, the new owner's contact information.
In the event you would like to reach us by alternative means, please see our contact information.