Is there an outage in my area?
Are you currently experiencing a service outage? Please click the link to the Network Status Map, or see the map below to check if you are affected by a known outage.…
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All About ScreenConnect Support
In this article, we will discuss the remote support tool our agents use called ‘Screen Connect’. ScreenConnect allows us to help quickly and efficiently troubleshoot your service issues by taking…
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How to Change your Public IP Address
In this article, we will discuss your options when looking to change your public IP address. DSL Internet To receive a new IP address you need to unplug your modem…
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How to Perform a Speed Test
In this article, we will review the best way for testing your internet speed. Important Notes: The Basic Speed Test The Advanced Speed Test We may need to run a…
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How to Request a PTR Record or Reverse DNS
A PTR record, also known as a Pointer Record, is a piece of information (a record) that is attached to an email message. The purpose of the PTR record is…
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