Reset your Set Top Box with MySavvy

In this article, we will cover how to reset your set top box using the MySavvy self-service portal.

What you will need before you begin

• MySavvy Login
• TekSavvy Set Top Box
• Active TekSavvy TV Service

Instructions

1. Log into your MySavvy Account
2. Click on My Service
3. Click on your TV Service
4. Click on the Service Hardware
5. Click on the red Reset button of the box you would like to reset
   • Pro tip! Set the nickname of the STB to the room or location using the pencil icon if you have multiple boxes.
6. If the reset is successful it will show:
7. If it has failed it will show:
   • A failed reset usually means the box is offline and not connected to the internet.
8. Click Continue to return to the previous screen.